Return & Exchange Policy

Returns

30-Day Window:

  • You may return items within 30 days of delivery.
  • Important: To initiate a return, you must notify us within 5 days of receiving your order by emailing hello@zedarii.com.

Condition Requirements:

  • Items must be unworn, unaltered, and in their original packaging with all tags and certificates attached.
  • Exceptions: Defective or damaged items (e.g., broken clasps, missing stones) must be reported within 5 days of delivery.

Exchanges

What We Offer:

  • Exchanges are available for size adjustments or style changes (subject to availability).
  • Shipping Costs: Customers are responsible for return shipping fees for exchanges.

Non-Returnable Items

To ensure fairness and hygiene, the following items cannot be returned or exchanged:

  • Earrings (for hygiene reasons).
  • Customized or personalized pieces (e.g., engraved items).
  • Final sale items (clearly marked at purchase).

Damaged or Defective Items

Notify us within 5 days of delivery if your item arrives damaged or defective. Provide clear photos of the issue to hello@zedarii.com. We’ll promptly offer a replacement or refund once verified.

Refunds

Refunds are issued to your original payment method or as store credit (your choice). Refunds are processed within 14 business days of receiving the returned item. In rare cases, processing may take up to 30 business days (e.g., bank delays).

International Returns/Exchanges

We accept international returns and exchanges. Email hello@zedarii.com with your order number and reason for return. Customers are responsible for return shipping fees and any customs duties.

How to Initiate a Return or Exchange

1. Contact Us: Email hello@zedarii.com within 5 days of delivery. Include the following information:

    • Your order number.
    • Reason for return/exchange.
    • Photos (if reporting damage).

2. Ship Items: Once approved, we will provide you with a return address

Additional Notes

  • No Restocking Fees: We never charge hidden fees.
  • Proof of Purchase: Always include your order number with returns.

Need Help?

Contact us at hello@zedarii.com for assistance. We’re here to ensure your Zedarii experience is seamless and satisfying.

Thank you for trusting Zedarii Jewelry with your elegance and style. We appreciate your understanding and cooperation with our policy! 💎